How can we help?
Quick answers about running your team. Still stuck? We answer every email.
Scoring
How are points calculated?
Every league has its own scoring rules, set by the commissioner. Open your league's the Scoring rules page in Settings to see exactly what each yard, catch, touchdown or tackle is worth. Tap any player's points to see the line-by-line breakdown.
When do scores update?
Live, while games are on: scores and win probability tick as plays happen. Final numbers settle after the stat providers confirm them, which can occasionally adjust a score a day or two after a game.
What are projections?
Our estimate of what a player will score this week under your league's rules. They're a guide for lineup decisions, not a guarantee.
Waivers & FAAB
How do waivers work?
A dropped player sits on waivers for a short period (two days by default) before becoming a free agent. Claims are processed together on your league's waiver day, typically early Wednesday morning ET. Your commissioner can change the schedule.
What is FAAB?
Free Agent Acquisition Budget: a season-long play-money budget for blind bids. The highest bid wins; ties go to waiver priority. Some leagues allow $0 bids.
FAAB has no cash value. It's part of the game, never real money.
Can I add a drop to my claim?
Yes. Pick who to drop when you place the claim; the drop only happens if the claim wins. You can rank multiple claims, and later ones fail cleanly if an earlier one used the roster spot or budget.
Trades
How does a trade go through?
Propose players and picks, the other manager accepts, then the trade enters the league's review window. If the commissioner doesn't veto it in that window it completes and rosters update.
Can I cancel a trade?
You can withdraw an offer until it's accepted. After that, only the commissioner can stop it.
Is there a trade deadline?
If your league sets one, trades can't be proposed after it. Check your league settings.
Lineups & locks
When does my lineup lock?
Each player locks individually when their game kicks off (or tips off). Players in later games can still be moved, so you can swap a Sunday night starter right up to kickoff.
What if I forget to set my lineup?
Your last lineup carries over. Injured or bye-week starters stay where you put them, so check the Team screen before games start; it flags anyone who won't play.
Notifications
Which notifications will I get?
Trade offers, waiver results, big plays from your players, matchup finals and league news. Choose which ones in Notification settings.
I'm not getting push notifications
- Allow notifications for Fantasy Empire in the iPhone Settings app, under Notifications.
- Check the categories are on in the app's Notification settings.
- Non-game alerts wait for quiet hours (11pm–8am local) to end. Live game alerts are never held back.
Chat & safety
What are the chat rules?
Trash talk is part of the game; abuse isn't. In league chat and direct messages, no harassment, threats or bullying, no hate speech or attacks on who someone is, no sexual or violent content, no spam or scams, and nothing illegal.
We have zero tolerance for objectionable content or abusive users. Messages that break these rules are removed, and people who break them lose chat access or their account. The full rules are in the Terms of Service.
How do I report a message?
Press and hold the message (or right-click it, or use the … button on a computer), then tap Report. Pick a reason (spam, harassment, hate or something else), add a note if it helps, and send. You can block the sender in the same step.
Reports go straight to us, not to the person you reported. We review every report within 24 hours and remove messages or suspend people who break the rules.
How do I block someone?
Press and hold one of their messages and tap Block, or use Blockin a direct message's menu or next to their name in the league's member list.
Their league chat messages fold into a “Blocked message” line you can tap to read, and they can no longer start or send you direct messages. They aren't told. Undo it any time in Blocked users in Settings.
Someone is threatening me
Report the message and block them, then email us at support@1fantasyempire.com so we can act right away. If you're in danger, contact your local emergency services.
Your account
How do I delete my account?
Go to Delete account in Settings and type DELETE to confirm. It takes effect immediately.
Your profile and personal data are removed. Your teams stay in their leagues as open seats so everyone else's season continues, and if you're a commissioner the role passes to another member. Details are in the Privacy Policy.
I forgot my password
Use Forgot password on the Log in screen and we'll email you a reset link. If a commissioner created your login, they can reset it for you.
Does Fantasy Empire cost anything?
No. It's free, with no real-money play of any kind.